Shipping Policy
At NanisCake, we are committed to delivering fresh cakes, chocolates, gift hampers, and bakery products safely and on time. Please read our Shipping Policy carefully before placing your order.
Order Processing
- All orders are processed after successful payment confirmation.
- Standard orders are usually processed within 24–48 hours.
- Customized and personalized orders may require additional preparation time depending on the design and complexity.
- Orders placed on Sundays or public holidays may be processed on the next working day.
Shipping & Delivery
We deliver across selected locations in India through our delivery partners.
- Delivery timelines vary depending on your location.
- Estimated delivery dates shown during checkout are approximate.
- Delivery times may vary during festivals, peak seasons, adverse weather conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated based on the delivery location, order value, and product weight.
- Applicable shipping charges will be displayed during checkout before payment.
- From time to time, NanisCake may offer free shipping on selected products or promotional campaigns.
Delivery Address
Customers are responsible for providing accurate shipping information, including:
- Recipient Name
- Complete Delivery Address
- Landmark (if applicable)
- PIN Code
- Mobile Number
NanisCake will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Delivery Attempts
If the recipient is unavailable at the time of delivery:
- Our delivery partner may attempt to contact the recipient.
- A re-delivery may be attempted where possible.
- Additional delivery charges may apply for re-delivery requests.
Same-Day & Scheduled Delivery
Where available, customers may select same-day or scheduled delivery options during checkout.
While we make every effort to deliver within the selected time slot, delivery times cannot be guaranteed due to traffic, weather conditions, or other operational factors.
Customized Products
Customized cakes and personalized gifts require additional preparation time.
Customers are advised to place customized orders well in advance to ensure timely delivery.
Order Tracking
Once your order has been dispatched, you may receive shipping updates through email, SMS, or WhatsApp (where applicable).
For any delivery-related queries, please contact our customer support team.
Delivery Delays
Delivery may be delayed due to:
- Natural disasters
- Heavy rainfall or severe weather
- Public holidays
- Traffic congestion
- Government restrictions
- Courier partner delays
- Unexpected operational issues
NanisCake will make every reasonable effort to keep customers informed in case of significant delays.
Damaged or Incorrect Deliveries
If you receive a damaged, incorrect, or incomplete order, please notify us within 2 hours of delivery.
To help us resolve your concern quickly, please provide:
- Order Number
- Photographs of the product
- Description of the issue
We will review your request and provide a suitable resolution in accordance with our Refund & Return Policy.
International Shipping
Currently, NanisCake delivers only within India, unless otherwise specified on our website.
Contact Us
For any shipping-related questions, please contact us:
NanisCake
Address:
C-51, Duggal Colony, Khanpur, New Delhi – 110062
Phone: +91 87000 32178